If you have any questions about our products or need support, please send an e-mail to firstname.lastname@example.org
We do accept purchase orders from schools and government organizations. If you are ordering in bulk, this method is fine as well. Please contact us to make arrangements.
We ship all domestic orders via USPS or UPS based on lowest cost. International and APO orders are shipped via the United States Postal Service. Limited tracking is available with this service. We can ship internationally via FedEx, but this requires a custom shipping quote. The cost is typically triple the standard price. You may request this service by e-mailing customer support at email@example.com. Power Athletes, LLC is not responsible for any additional customs charges or import fees. The packages cannot be marked as "gifts".
For an accurate shipping quote, you can add whatever products you would like into a shopping cart. After you enter your country and zip/postal code, hit the "recalculate" button and you will receive a shipping quote and total price. Adding the products to your shopping cart does not imply that you have purchased them. They can be removed any time before checkout.
It is the responsibility of the customer to provide accurate information. Any items sent to an incorrect address or returned can be re-sent at the expense of the customer.
Tracking numbers are e-mailed automatically when an order ships for all shipments within the continental United States. If you do not receive a tracking number within 48 hours, it is possible that you entered your e-mail address incorrectly when you made your order. It is also possible that a spam blocker rejected the e-mail. In any case, you are more than welcome to e-mail customer service for assistance with tracking numbers.
If you are not completely satisfied with your purchase, you may return the merchandise, in "like new" condition, within 30 days of receipt for an exchange or refund. All returns must be returned to Ring Training freight prepaid. To return merchandise, request a Return Authorization (RA) number from customer service via email ( firstname.lastname@example.org). All shipping costs are non-refundable.
If a package is lost in transit, we will ship a new package at no expense upon confirmation of loss by the shipping carrier. Any packages lost due to customer error will be re-shipped at the expense of the customer. This can occur if an incorrect address is given. If an undelivered package is returned to us, the only additional expense is the cost of reshipment and warehouse handling expenses.
If the package is lost due to our own error, we will send a new package right away at no cost.
Every product is covered by a 2 year warranty against breakage. The 2 year warranty will provide a replacement in the event of damage or any manufacturing defect. The warranty does not cover misuse, abuse, dents, scratches, cosmetic changes or abrasion. Our equipment is designed for fitness training only.
If a component is damaged and cannot be used safely, please contact us and we will make arrangements. Evidence of damage must be presented in photographic form (or returned via mail) and include a description of the cause of the damage. Please e-mail the photo to email@example.com and keep the size under 1MB. Intentional damage or damage due to misuse is not covered by the warranty.
The nylon webbing straps included with our products must be treated with care. If you attach them to an abrasive surface such as wood, be sure to protect the straps by laying a towel down first. Exposure to direct sunlight can cause premature aging of all plastic components, including straps. It is best to store your equipment out of direct sunlight.