Contact Us
If you have any questions about our products or need support, please send an e-mail to
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Online Ordering
The best way to order the Power Rings is via our website. Our transactions are processed over a secure connection by Authorize.Net, the industry leader in online credit card processing. It is safe, secure and you will be additionally protected by your credit card company. We do accepts money orders as well. If you order by check, we must wait for the check to clear before shipping out the order. This can take 4-7 days.
Ordering Instructions
1. Click on "Add to Cart" next to the product you wish to purchase.
2. Fill in all of the appropriate fields, including quantity and zip code.
3. Click the "Continue Shopping" to purchase additional products or "Checkout" button to view your order summary.
4. On the next page you will enter your shipping/billing address, contact information and credit card information. Please fill in all of the required fields. If you experience any technical difficulties, e-mail
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.
5. Click "Submit Order" to complete your order.
6. Check your e-mail for the receipt that will be automatically sent after you make your purchase.
Purchase Orders
We do accept purchase orders from schools and government organizations. If you are ordering in bulk, this method is fine as well. Please
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to make arrangements.
Mail or Phone Orders
The fastest and most secure method of ordering is via our website. However, we do accept orders by mail in the form of a check or money order, payable to Power Athletes, LLC. Add all of the items you wish to order into a shopping cart to find out the total price of your order.
The check can be mailed to:
Power Athletes, LLC
1301 First Ave #1907
Seattle, WA 98104
To order by phone, you must
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via e-mail to set up a time. Power Athletes, LLC does not own or operate a call center, so phone ordering is not available 24/7 or at any fixed time. E-mail is our preferred method for all order inquiries or product questions. Questions pertaining to training on the Power Rings should be addressed to the discussion board, where helpful and knowledgeable people will do their best to answer your questions.
Shipping Policy
We ship all domestic orders via FedEx Ground/Home Delivery. International and APO orders are shipped via the United States Postal Service. No tracking numbers are available with this service. We can ship internationally via FedEx if you wish to pay additional shipping charges. The cost is typically triple the standard price. You may request this service by e-mailing customer support at
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after you make your order. Power Athletes, LLC is not responsible for any additional customs charges or import fees. The packages cannot be marked as "gifts".
For an accurate shipping quote, you can add whatever products you would like into a shopping cart. After you enter your zip code, you will receive a shipping quote and total price. Adding the products to your shopping cart does not imply that you have purchased them. They can be removed any time before checkout.
It is the responsibility of the customer to provide accurate information. Any items sent to an incorrect address or returned can be re-sent at the expense of the customer.
Tracking Numbers
Tracking numbers are e-mailed automatically when an order ships for all shipments within the continental United States. These e-mails are sent from FedEx. If you do not receive a tracking number within 48 hours, it is possible that you entered your e-mail address incorrectly when you made your order. It is also possible that a spam blocker rejected the e-mail. In any case, you are more than welcome to e-mail
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for assistance with tracking numbers. International shipments will not have a tracking number, unless the customer agrees to pay additional fees for a FedEx shipment.
Return Policy
If you are not completely satisfied with your purchase, you may return the merchandise, in "like new" condition, within 30 days of receipt for an exchange or refund. All returns must be returned to Ring Training freight prepaid. To return merchandise, request a Return Authorization (RA) number from customer service via email (
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). All shipping costs are non-refundable.
Warranty
Every product is covered by a 2 year warranty. The 2 year warranty will provide a replacement in the event of damaged or defective products. Evidence of damage must be presented in photographic form or returned via mail and include a description of the cause of the damage. If possible, please e-mail the photo to
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and keep the size under 1MB.
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